Refund Policy

1. Overview

This Refund Policy applies to paid subscriptions to Runifit (the "Service") purchased by coaches. By subscribing, you agree to the terms set out below in addition to our Terms of Service and Privacy Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. 30-Day Money-Back Guarantee

If you are not satisfied with your Runifit subscription, you may request a full refund within 30 days of your initial purchase. The guarantee applies to your first paid subscription only and does not cover renewals, upgrades, or plan changes after the initial 30-day window.

3. Subscription Renewals

Runifit subscriptions renew automatically at the end of each billing period (monthly or annual, depending on the plan you chose) until cancelled. Renewal charges are generally non-refundable, except where required by applicable law or at our discretion in cases of:

• Duplicate or accidental charges resulting from a technical error.
• Unauthorized charges (subject to verification).
• Extended Service outages that materially prevent you from using the Service during the billing period.

4. Cancellation

You may cancel your subscription at any time from your billing settings inside the app, or by contacting us. When you cancel:

• Your subscription remains active until the end of the current paid billing period.
• You will not be charged for any subsequent billing periods.
• No partial refunds are issued for the unused portion of the current billing period, unless required by applicable law.
• After cancellation, your account reverts to the free plan and may become subject to the free plan's limits on active clients and coach seats.

5. How to Request a Refund

To request a refund, email us at support@runifit.com from the email address associated with your Runifit account and include:

• Your account email and the name on the account.
• The order or transaction reference from your Paddle receipt (sent to your email at the time of purchase).
• The reason for your refund request.

You may also contact Paddle directly through the buyer support link included in your receipt email.

6. Processing Time

We aim to acknowledge refund requests within 2 business days and to process approved refunds within 5 to 10 business days. Refunds are issued to the original payment method through Paddle. The time it takes for the refunded amount to appear on your statement depends on your bank or card issuer and may take additional business days beyond our processing window.

7. Statutory Rights (EU / UK)

If you are a consumer based in the European Union or the United Kingdom, you may have a statutory right to withdraw from the purchase within 14 days of the transaction. Withdrawal rights for digital services may be waived if you begin using the Service before the withdrawal period ends. Nothing in this policy limits your statutory consumer rights.

8. Chargebacks

If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback through your bank without first contacting us may result in immediate suspension of your account while the dispute is investigated.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above. Material changes will be communicated through the app or by email.

10. Contact Us

For questions about this Refund Policy or to request a refund, contact us at support@runifit.com.